First published in 1998. This is an accessible book about working with people who have challenging behaviours for professionals, parents and carer. The focus and emphasis is on the practicalities- what is good practice? What do you do in challenging situations? What are good incident management procedures- particularly ones avoiding needless conflict and the user of dominance by staff? How do staff work together, plan and problem solve? Staff from a variety of disciplines provide accounts of their work and the editor's commentary and summary highlights issues of practice, technique and theory from the accounts.