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Measuring Customer Service Effectiveness
Measuring Customer Service Effectiveness
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Book Details

1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.
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  • Author Sarah Cook
  • ISBN13 9780566085383
  • ISBN10 0566085380
  • Pages 174
  • Published 2004
  • Fecha de publicación 22/10/2004
  • Language German, French
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Measuring Customer Service Effectiveness (German, French)

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