This book prepares individuals to be supervisors in the contemporary business world. Focusing on management functions, it takes a realistic approach, using the modern perspective of managing systems and processes. The framework of the book centers around a customer-first philosophy (both internal and external customers), a systems management perspective, and continuous improvement. Using contemporary cases, applications, experiential exercises, and Internet exercises, the reader will gain tools and techniques which work in any supervisory situation regardless of the specific company organization.